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SECURITY, PRIVACY, REFUNDS

Security issues
How to make a payment
Rendering of services, gifts’ delivery
Rules of changes
Orders cancellations and refunds
Privacy Policy

Security issues

1. The authorization method we use guarantees to our clients that the payment details of a card (number, expiry date, CVV2/CVC2) will not get to scammers as this data is not stored inside the UkrainianConnections.com site and therefore can’t be stolen;
2. A client inputs the payment details not on
UkrainianConnections site, but directly on the secured page of an authorized retailer 2CO, so the data of his card won’t be available for UkrainianConnections staff.
3. The security of the transferable info is guaranteed by the use of the SSL (Secure Socket Layer) ciphering protocol, and they can’t be intercepted while the process of passing through the connection channels;
4. The info about the details of a credit card, which is stored in a database of an authorized retailer 2CO for the further processing, is additionally coded and can be read only by the authorized personnel;
5. The security of exchange of payment info between
UkrainianConnections
and an authorized retailer 2CO is guaranteed by the use of digital signature, which excludes the possibility of distortion or interception of the passing information;
6. So
UkrainianConnections does not receive any information about the data of a client’s credit card.

How to make a payment

After clicking the “Order” button, takes place the automatic passing to filling the form for order payment on an authorized retailer 2CO. On the server of an authorized retailer 2CO you fill in the details of your credit card. UkrainianConnections does not receive any details of the credit cards

After you input the details of your credit card and click the “Place Order” button, you will need to wait until the page with the results of authorization uploads. The message about the successful authorization means that your payment has passed; it guarantees the receiving and the further work on your order.

If a transaction is successful, an authorized retailer 2CO sends a message to your e-mail address. After this UkrainianConnections performs your order.

In case of unsuccessful authorization, you will receive a notification which holds the type of mistake found and you will need to contact your bank of check the data you input.

Rendering of services, gifts’ delivery

1. UkrainianConnections starts to perform the order within 1 business day since the moment of payment;
2. UkrainianConnections gives the gifts to recipients or delivers gifts home (if ordered) within 3 business days since the moment of payment. If recipient is not in the city or can’t receive a gift for her reasons, a gift is delivered as soon as possible;
3. If you wish to receive a photo of your recipient with your gift, please Contact us beforehand. This service is free;

Rules of changes

We present to recipient exactly the gift you have ordered!
In exceptional cases we have the right of equivalent change of floral, packing or other materials with the condition of keeping the appearance, colors and cost of the gift. The appearance of the gifts we deliver may lightly differ from the samples, placed on the site pictures. From our side we necessary provide the high quality of the gifts.
The conditions of services’ rendering and gifts’ delivery, which are puplished on site UkrainianConnections.com, are a public offer. While placing and paying for an order, you express agreement with the conditions of performing a delivery and with the theses of the following documents: Rules of changes, Orders cancellations and refunds, Rendering of services, gifts’ delivery.

Orders cancellations and refunds

Should you contact us within 10 days you will receive a full refund of the purchase price.
The are processed through the secured channels and with the help of approved licensed technologies. 

Privacy Policy

No information submitted by a buyer will be shared, sold, reused in lists, or be used for any other purpose than to complete a transaction or address a customer service concern. 

Ukrainian Connections - translations and interpreting bureau. Since 2007