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SECURITY, PRIVACY, REFUNDS

Security issues
How to make a payment
Rendering of services
Rules of changes
Orders cancellations and refunds
Privacy Policy

Security issues

1. The authorization method we use guarantees to our clients that the payment details of a card (number, expiry date, CVV2/CVC2) will not get to scammers as this data is not stored inside the UkrainianConnections.com site and therefore can’t be stolen;
2. A client inputs the payment details not on
UkrainianConnections site, but directly on the secured page of an authorized retailer, so the data of his card won’t be available for UkrainianConnections staff.
3. The security of the transferable info is guaranteed by the use of the SSL (Secure Socket Layer) ciphering protocol, and they can’t be intercepted while the process of passing through the connection channels;
4. The info about the details of a credit card, which is stored in a database of an authorized retailer for the further processing, is additionally coded and can be read only by the authorized personnel;
5. The security of exchange of payment info between
UkrainianConnections
and an authorized retailer is guaranteed by the use of digital signature, which excludes the possibility of distortion or interception of the passing information;
6. So
UkrainianConnections does not receive any information about the data of a client’s credit card.

How to make a payment

After clicking the “Check Out” button, takes place the automatic passing to filling the form for order payment on an authorized retailer. On the server of an authorized retailer you fill in the details of your credit card. UkrainianConnections does not receive any details of the credit cards

After you input the details of your credit card and proceed, you will need to wait until the page with the results of authorization uploads. The message about the successful authorization means that your payment has passed; it guarantees the receiving and the further work on your order.

If a transaction is successful, an authorized retailer sends a message to your e-mail address. After this UkrainianConnections performs your order.

In case of unsuccessful authorization, you will receive a notification which holds the type of mistake found and you will need to contact your bank of check the data you input.

Rendering of services

UkrainianConnections starts to perform the order within 1 business day since the moment of payment.

Rules of changes

We provide exactly the service you have ordered. If you don't agree with the quality of the service or wish to change the service, please contact us and we will discuss the changes.

Orders cancellations and refunds

If you wish to receive a refund, please contact us as soon as possible.  The refunds will be done only for the services which were not performed. If the written translations have been done partly, a client will receive a refund for the undone translations. The done written translations will also be sent to the client.

Privacy Policy

No information submitted by a buyer will be shared, sold, reused in lists, or be used for any other purpose than to complete a transaction or address a customer concerning the service. UkrainianConnections will not pass any information of a client to any third parties. 

Ukrainian Connections - translations and interpreting bureau. Since 2007